Shopping cart
0
You may also like
Adore My Wig is dependent on the delivery times of the postal service and therefore cannot guarantee that a wig will be delivered within a certain timeframe. If a wig is needed urgently, please first contact Adore My Wig for possible pickup options. If the order arrives later than expected, it cannot be canceled or returned.
2. The cooling-off period referred to in paragraph 1 starts on the day after the consumer, or a third party designated in advance by the consumer, who is not the carrier, has received the product, or:
a. if the consumer has ordered multiple products in the same order: the day on which the consumer, or a third party designated by him, has received the last product. Adore My Wig may refuse an order of multiple products with different delivery times, provided that it has clearly informed the consumer about this prior to the ordering process.
b. if the delivery of a product consists of several shipments or parts: the day on which the consumer, or a third party designated by him, has received the last shipment or part;
c. in the case of agreements for regular delivery of products during a certain period: the day on which the consumer, or a third party designated by him, received the first product.
Article 7 - Obligations of the consumer during the reflection period
1. During the reflection period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to determine the nature, characteristics and operation of the product. The basic principle here is that the consumer may only handle and inspect the product as he would in a store.
2. The consumer is only liable for any reduction in value of the product that is the result of a way of handling the product that goes beyond what is permitted in paragraph 1.
Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof
1. If the consumer exercises his right of withdrawal, he must notify this within the reflection period. The instructions are stated at https://adoremywig.nl/retourneren/.
2. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer returns the product. The consumer has observed the return period in any case if he returns the product before the reflection period has expired.
3. The consumer returns the product with all supplied accessories, if reasonably possible in the original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.
4. The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.
5. The consumer bears the direct costs of returning the product. We recommend returning the product with track & trace. Adore My Wig is not responsible for a missing return shipment. Adore My Wig reserves the right to withhold the shipping costs incurred.
Article 9 - Obligations of Adore My Wig upon withdrawal
1. Adore My Wig first requires a video of the product to be received, after which we will send the return address. We will keep the customer informed once it has been received and checked.
2. Adore My Wig uses the same payment method for refunds that the consumer used, unless the consumer agrees to a different method. In the case of a return or cancellation, we reserve the right to withhold additional provider fees such as Klarna, PayPal, or Credit Card. This is an extra percentage that is calculated at checkout.
Article 10 - Exclusion of right of withdrawal
If you have chosen modifications such as cutting the lace or adding an elastic band, the wig is considered custom-made and returns are not possible.
The wig must be returned in the condition in which it was received. This means that the lace must not have been altered, the hair must not have been washed or heat treated, and all packaging materials must be included.
Each return is inspected before the refund is processed. In case of user signs, the return may be refused or €50 may be deducted from the amount to be refunded.
When trying on wigs, it is mandatory to use the included wig cap to keep the inside of the wig fresh and clean.
Article 10.1 - Payment Agreements and Right of Withdrawal
The right of withdrawal expires upon purchasing a wig during a fitting appointment / or in the popup store, due to customization, adjustments, and exposure to external elements that can no longer guarantee hygiene and quality. Returns after a fitting appointment are therefore NOT allowed.
Article 10.2 - Damage and Right of Withdrawal
1. Damage to the wig as a result of one's own actions, such as dye, lace damage, or other damage due to careless and negligent handling, is not covered by the right of withdrawal. Adore My Wig accepts no responsibility for such caused damage.
2. If the wig quality decreases due to not following the care instructions provided by Adore My Wig, this will result in the exclusion of the right of withdrawal.
Article 11 - The price
1. Adore My Wig reserves the right to adjust prices.
Article 12 - Compliance with agreement and additional warranty
1. The best achievable quality of our wigs can be guaranteed when our recommended tested care products from the shop have been used and the correct instructions have been followed.
2. Warranty Conditions Human Hair
Our human hair wigs from the GlamLace collection can last 1-3 years with proper care and maintenance. We do not offer a warranty on the wear of the lace frontal. It may be necessary to periodically replace the lace frontal. The frequency of replacement depends on usage. Some customers use their wigs for over a year without ever needing to replace their lace, while others may need to replace it sooner.
Wear and tear lace frontal
The thinning of lace (hairs that break/fray) is a normal phenomenon. The speed at which this occurs depends on usage and the degree of wear. Lace components are made by tying a single hair strand to a piece of lace. Our manufacturer bleaches the knots to give the most realistic appearance possible.
"Crabs on the lace as if it were your own scalp, rough brushing or combing, use of styling tools can for example already lead to faster wear."
"We can discuss the possibilities for a new lace frontal through our manufacturer. The costs for the lace frontal and replacement are at your own expense. These costs may vary depending on the density/color/length of your human hair wig. Schedule an online consultation to have your lace frontal replaced."
3. Warranty Conditions Synthetic Hair
We do not offer a warranty on synthetic hair wigs. It is normal for synthetic fibers to feel less soft quickly due to friction. This is a characteristic of synthetic material and is not covered by our warranty conditions. Synthetic wigs typically last from 1 to 6 months, depending on the level of use and care.
Article 13 - Delivery and execution
1. Adore My Wig will exercise the utmost care in receiving and executing orders for products and in assessing requests for the provision of services.
2. The place of delivery is the address that the consumer has communicated to Adore My Wig.
3. A return and any refund will take place within 14 days after receipt of the product in its original condition.
4. The risk of damage and/or loss of products rests with Adore My Wig until the moment of delivery to the consumer or a previously designated representative known to Adore My Wig, unless expressly agreed otherwise. In the event of loss, an investigation will be initiated with the carrier.
Article 14 - Duration transactions: duration, cancellation and extension
Cancellation:
1. We do not yet work with subscriptions.
Article 15 - Payment
1. Unless otherwise stated in the agreement or additional conditions, the amounts owed by the consumer must be paid within 14 days after the start of the reflection period, or in the absence of a reflection period, within 14 days after the conclusion of the agreement. agreement. In the case of an agreement to provide a service, this period starts on the day after the consumer has received confirmation of the agreement.
2. Advance payment to initiate production in consultation.
3. The consumer has the obligation to immediately report inaccuracies in payment details provided or stated to the entrepreneur.
4. If the consumer does not fulfill his payment obligation(s) on time, after the entrepreneur has informed him of the late payment and the entrepreneur has granted the consumer a period of 14 days to still fulfill his payment obligations, If payment is not made within this 14-day period, statutory interest will be owed on the amount still owed and the entrepreneur is entitled to charge the extrajudicial collection costs incurred by him. These collection costs amount to a maximum of: 15% on outstanding amounts up to € 2,500; 10% on the next € 2,500 and 5% on the next € 5,000 with a minimum of € 40. The entrepreneur may deviate from the stated amounts and percentages for the benefit of the consumer.
