All prices on our site exclude shipping costs. Read below everything about ordering and delivery at Adore My Wig.

How long is the delivery time?

The expected delivery time for Adore My Wig's collection is 1-3 working days. If you place an order before 3:00 PM, the package will be shipped the same day with PostNL.

If you have chosen an extra customized option, please allow for +1 working day.

For custom GlamLace real hair wigs, our manufacturer only needs 3-4 weeks. The wig is specially made for you based on your wishes! After inspection in our salon, we will send the wig to you immediately. A signature is often required.

You will receive a Track & Trace code by email so you can always track your package on the carrier's website.

For Jon Renau orders, we have a delivery time of 5-15 working days.

Note: Unfortunately, the above is an indication, as we depend on the postal company. We of course do our utmost to send the package as soon as possible. Keep an eye on the Track & Trace for the latest updates.

Do I pay shipping costs?

The shipping costs include handling fees.

Netherlands € 5.99

Europe € 14.99

Worldwide € 25.99

Shipping within the Netherlands and Belgium is free for orders over 300 euros.

Can I track my order?

Yes, definitely! You will receive a confirmation email after payment. Then Adore My Wig sends a second email once your order has been shipped containing the Track & Trace code and link. Through this, you can track your order.

My Track & Trace code shows that my package has been delivered, but I have not received anything.

Please contact our customer service immediately.

My Track & Trace code is not working.

Send us a message via WhatsApp!

My package is at a pickup point. I am unable to collect it. Will I get my money back?

Are you not home during the first delivery attempt? Then your package will be delivered to a pickup point. You have 1 week to collect it. It is your own responsibility to pick up your package on time. 

I have given a wrong delivery address, can I change it?

It is the buyer's responsibility to ensure the shipping address is provided correctly. If you have given an incorrect delivery address, please contact our customer service as soon as possible. Always include the correct delivery address + order number in the email.

However, we cannot guarantee that we can change the shipping address for you, as your order may have already been processed. Of course, we will do our utmost to implement the change. It is not possible to cancel ongoing orders.

I'm still unsure about a color or wig. What now?

We offer a 100% satisfaction guarantee. This means you are warmly welcome to try on the models at our office without obligation. We take all the time you need to ensure you are satisfied. This way, you can order a wig from our website with peace of mind.

Contact us via WhatsApp for available dates and times & secure your appointment! Can't make it in person? Then we will schedule a video call.

Can I pick up my order?

Yes, certainly. It is possible to pick up your order at our office in Amstelveen. However, this can only be done by appointment. Please contact us in advance via WhatsApp!

What payment methods are available at Adore My Wig?

We like to make it easy for you. Choose the payment option that suits you best:

• iDEAL – safe and direct via your own bank
• Klarna – pay afterwards, at your own pace
• Credit card – easy with Visa, Mastercard, or American Express
• PayPal – fast and reliable online payment
• Bancontact – ideal for our Belgian customers

Whichever option you choose, your payment is always secure and your order is processed immediately so you can quickly shine with your new purchase.